Introduction

A Customer Service Advisor handles enquiries, resolves issues, and ensures customer satisfaction through phone, email, or in-person interactions. The role requires strong communication, problem-solving and organisational skills, with a focus on building relationships and delivering excellent service.

About the Employer

Redhill Vehicle Body Repairs Ltd (Fix Auto Redhill), specialising in repairing all types of accident-related damage to cars and light commercial vehicles, providing top-quality services tailored to customer needs. Over the years, building a strong reputation for excellence, underpinned by a commitment to quality and customer satisfaction. This dedication has earned them a prestigious BSI Kitemark accreditation, a testament to the high standards of our repairs and processes. Additionally, we are proud to hold approvals from leading insurers and manufacturers, reflecting their trust in our expertise and ability to deliver reliable and professional results. Commitment to sustainability is at the heart of what we do. We proudly hold the PAS2060 Carbon Neutral accreditation, showcasing our efforts to minimise environmental impact and provide eco-conscious repair solutions. In recognition of our dedication to environmental responsibility, we are thrilled to announce that we have been named winners of the 2024 ABP Eco-Friendly Bodyshop of the Year, further solidifying our position as leaders in sustainable automotive repair.

What You'll Do

The role will involve:

Communicating with customers via phone, email or in person
Addressing customer needs
Offering customer advice
Processing customer orders and/or requests
Maintaining accurate records of customer interactions
Ensuring customer satisfaction
Professionally handling customer complaints

Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

Please consider the following:

Key skills:

Use IT systems
Record and document production
Decision making
Interpersonal skills
Communications
Quality
Planning and organisation
Project management

Key knowledge:

The organisation
Value of their skills
Stakeholders
Relevant regulation
Policies
Business fundamentals
Processes
External environment factors

Key behaviours:

Professionalism
Personal qualities
Managing performance
Adaptability
Responsibility

Training Outcome

A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry
With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical

Qualifications

Essential - GCSE - English - 4/C or above
Essential - GCSE - Maths - 4/C or above

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Typically, Monday - Friday, 8.00am to 5.00pm.

Expected Duration: 1 Year

Training Provider: AUTO-ASSESS LIMITED

1 Redhill Vehicle Body Repairs Ltd jobs in England & Wales