As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users.,

To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person
To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short-term crisis resolution
To complete and process referral forms, liaising with Service Users and colleagues
To accurately record client information onto the database.
To support the smooth running of the Wellbeing Centres
To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e-mails
To ensure the reception area is tidy and leaflet displays are replenished to include up to date information
To maintain the notice boards with relevant and up to date information, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

Do you want to support people with mental health issues in a moment of crisis?

Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
An additional day of leave each year for your birthday following completion of probation period.
Ongoing training relevant to your role.
An Employee Assistance Programme.
Eligibility for blue light card.
Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

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