Sales Operations Manager (Business process focused)
Two roles, external and internal focused
Contract | 6 months (Extendable)
Outside IR35
Start: ASAP
Location: 2 days per week in London or Manchester (flexible by candidate location)
Industry: Manufacturing (B2B, Multi-Product)
Analyse and redesign sales processes across internal sales support, customer service, and external/field sales models
Map end-to-end customer journeys and identify inefficiencies across high-volume, multi-product, multi-branch environments
Define and implement scalable frameworks for ticketing, routing, segmentation and account management
Collaborate with third-party partners to optimise CRM systems (eg, Dynamics) and operational workflows
Identify opportunities to improve revenue performance through better process design and data usage
Translate business processes into structured systems that support automation and AI use cases
Work closely with senior stakeholders to drive adoption and alignment across sales, operations and commercial teams
Strong background in Sales Operations, Revenue Operations, Business Process Analysis or Business Operations
Experience working in complex B2B environments with large product portfolios
Exposure to branch networks, multi-site operations or distributed sales models is highly advantageous
Understanding of end-to-end sales cycles, including internal support and field sales structures
Experience with CRM platforms (ideally Dynamics) and process optimisation at scale
Comfortable working in transformation programmes with evolving requirements
Strong stakeholder management skills with the ability to influence senior leadership

Strong background in Sales Operations, Revenue Operations, Business Process Analysis or Business Operations
Experience working in complex B2B environments with large product portfolios
Exposure to branch networks, multi-site operations or distributed sales models is highly advantageous
Understanding of end-to-end sales cycles, including internal support and field sales structures
Experience with CRM platforms (ideally Dynamics) and process optimisation at scale
Comfortable working in transformation programmes with evolving requirements
Strong stakeholder management skills with the ability to influence senior leadership

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