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Oxleas NHS Foundation Trust, Temple Hill, Dartford
- Onsite working
- Full time
- Permanent
Posted today, 20 May
Job ref: 62b93849acc14a79a30e2e0c6b44eb8c
Full Job Description
The ICT Department is seeking a friendly and enthusiastic IT Technician to join the ICT team. The post is part of an established technical support team providing on-site support to users across the Trust.
The post holder will respond to calls logged by IT Administration team to process our IT equipment project roll out to end users. The post holder will be required to provide on-site assistance, as well as installing and configuring new equipment, Key tasks include:
+ To provide on-site IT Support to staff
+ Configuring and testing devices to work on the trust network
+ Demonstrating to staff
+ Dealing with staff face to face and ensuring a clear and well-mannered nature
+ Provide cover to the ICT ServiceDesk
+ Ensure that all IT assets are recorded on appropriate system
+ Knowledge of using a Servicedesk/Helpdesk system
+ Experience of faulty equipment processes
+ Good communicational skills
+ Ability to work guided by standard operating procedures and with minimal supervision
+ Knowledge and experience of software deployment
+ Knowledge and experience of software packages such as Word, Excel and Databases
+ Knowledge and experience of hardware components
+ Knowledge and experience of imaging platforms where multicasting to a high number of devices
The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.
We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.
If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.
We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
+ We're Kind
+ We're
+ We Listen
+ We Care
The post holder will respond to calls logged by IT Administration team to process our IT equipment project roll out to end users. The post holder will be required to provide on-site assistance, as well as installing and configuring new equipment, Key tasks include:
+ To provide on-site IT Support to staff
+ Configuring and testing devices to work on the trust network
+ Demonstrating to staff
+ Dealing with staff face to face and ensuring a clear and well-mannered nature
+ Provide cover to the ICT ServiceDesk
+ Ensure that all IT assets are recorded on appropriate system
+ Knowledge of using a Servicedesk/Helpdesk system
+ Experience of faulty equipment processes
+ Good communicational skills
+ Ability to work guided by standard operating procedures and with minimal supervision
+ Knowledge and experience of software deployment
+ Knowledge and experience of software packages such as Word, Excel and Databases
+ Knowledge and experience of hardware components
+ Knowledge and experience of imaging platforms where multicasting to a high number of devices
The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.
We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.
If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.
We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
+ We're Kind
+ We're
+ We Listen
+ We Care
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www.jobs24.co.uk/job/bank-on-site-technician-bd-3-125119199