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Salary not available. View on company website.
County Durham and Darlington NHS Foundation Trust, Bishop Auckland, County Durham
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 23 May
Job ref: a8eb23f0c9c74e80beb70b795f05a35e
Full Job Description
Working 37.5 hours per week as part of our reception team, you will be responsible for the provision of a high standard reception service within the outpatient departments., You will be responsible for the reception of patients and visitors to the Outpatient Department. This includes arriving patients for their appointments, arranging any future appointments taking in to account clinic rules, urgent/routine ratios and working with clinical staff to achieve patient satisfaction. You will also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department.
To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided by the Reception Team and to ensure the Trust is portrayed in a positive manner
You will be required to work weekends and bank holidays on a rota system to cover adhoc clinics
You will be educated to 5 GCSE Level or NVQ Level 2 in Business & Administration or Customer Service and have relevant experience within a busy office environment. Previous NHS experience and knowledge of Patient Administration Systems would be advantageous but is not essential.
The ability to work under pressure both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this. Excellent customer service skills are essential for this role.
The successful candidate will be based at Bishop Auckland Hospital but may be required to work at other sites within the Trust, if necessary., From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months)
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
