As an Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.,

Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.

Develops customer service department procedures.

Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.

Reviews warranty claims.

Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Educated to degree level

Oral and written communication skills with knowledge of MS office. Organization and presentation skills.

4-6 years of experience in a similar role.

With over 50 years of experience in aviation technology, Curtiss-Wright's industrial Division is continuing the legacy of flight innovation, providing critical components on a variety of commercial, defense, and industrial platforms. We're a dynamic and innovative team committed to excellence in all aspects of our work., Over 90 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments - Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.