As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.,

Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
Delivering a first-class customer experience to every customer.
Consistently demonstrating the highest standards of professionalism while embodying the core values of Day's.

Customer Service Advisor experience in a similar role within a vehicle dealership is preferred, though not essential as training will be provided.
Excellent organisational and communication skills.
A keen focus on attention to detail.
A passion for delivering excellent customer service.
Computer literacy skills.
The ability to work on own initiative as well as being an effective team player.

Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.

Competitive salary, dependent on experience and qualifications to be discussed at interview.
6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours (equivalent to 31 days FTE)
Contributory pension scheme
Life Assurance (death in service)
Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
Friends and Family discounted leasing
Free on-site parking
Cycle to work schemes
Free and confidential access to BEN, employee assistance helpline available 24/7.
Development opportunities within Days Motor Group

1 Cem Day Ltd jobs in England & Wales