37.5 hours per week / permanent / working onsite / this role operates on a seven-day rolling rota following a four-on, four-off shift pattern. Shifts will include evenings, weekends and bank holidays.,

Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams.
Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
Encourage residents to share their views and engage with available services and opportunities.
Assist with evening groupwork sessions that promote learning, wellbeing and positive development.
Complete essential admin tasks including data entry, case notes and record management.
Carry out routine health and safety, compliance and room checks.
Log maintenance issues to ensure the building remains safe and well maintained.
Work collaboratively on a four-on, four-off rota, providing consistent, non-judgemental support overnight.
Maintain a calm, professional approach and handle challenging situations effectively.
Take part in ongoing training and reflective practice to support psychologically informed care.

Experience in a customer-facing role, staying calm and solutions-focused during challenging situations.
An understanding of the needs and experiences of young people and adults at risk.
Awareness of trauma and the ability to work in a strengths-based, compassionate way.
Confidence in accurate record-keeping, including incident logs and health and safety checks.
Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).
Clear verbal and written communication, with accurate handovers for day-time colleagues.
Strong interpersonal skills, able to build positive relationships.
Comfortable lone-working, using initiative, and working as part of a team.
Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
Ability to de-escalate situations and manage challenging behaviour calmly.
You will bring an awareness of the challenges young people face and the ability to connect with them positively

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

3 Ymca Downslink Group jobs in England & Wales