Role Summary As a Home Straight Coordinator, you will deliver high-quality, flexible, and personalised support to Dover District Council tenants exhibiting hoarding behaviours. Your goal is to reduce risks, improve wellbeing, and empower customers to make positive choices for a healthier life., Simon Foster, Home Straight Team Manager What will you be doing? Role Specific Responsibilities

Hold a caseload of customers
Identify and address immediate safety hazards.
Build trust and maintain professional boundaries.
Conduct needs and risk assessments, support plans, and Clutter Image Rating Scale (CIRS).
Identify root causes of hoarding and refer to specialist services.
Engage customers in decision-making about their home and possessions.
Maintain accurate case records in data management systems.
Provide structured support sessions with each customer to achieve agreed goals.
Develop relationships with partner agencies and encourage family involvement.
Signpost customers to external services for additional support.
Promote Home Straight service to professionals and agencies.
Follow lone working policies and safeguarding protocols.
Ensure confidentiality, dignity, and compliance with data protection.
Attend training, team meetings, and identify personal development needs.
Adhere to health and safety and equal opportunities policies.
Collaborate with other Town & Country Housing teams and undertake additional duties as required.
To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
Recognise, respect, and promote the different roles and diversity of the individuals within the business.
To actively contribute towards achieving the business performance targets.
Work in accordance with the General Data Protection Regulations (GDPR) and ensure you complete training on data protection regularly.
To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
Attend and participate in training and other meetings and staff events as required.
Be an effective member of your team, presenting a positive impression of your section and the business.

Evidence of good educational standard, including GCSE English and Math's - Essential
Full driving licence and access to insured vehicle. Personal vehicles need to be insured for business use - Essential
A satisfactory enhanced DBS check is required for this role - Essential
Experience of providing support to the designated customer group either in a volunteering or professional role - Desirable
Strong organisational and time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines, and achieve goals - Essential
Up to date knowledge of welfare benefits for the designated customer group - Desirable
Knowledge of local support services and referral pathways - Essential
Excellent communication skills (verbal and written) - Essential
Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs - Essential
Self-reliant and able to work on own initiative with minimal supervision - Essential
Understanding of confidentiality and data protection issues - Essential
Proficient in Microsoft Office and Case Management systems, with attention to detail - Essential
Ability to collaborate and work as part of a team - Essential
Ability to produce case studies and reports - Desirable
A willingness to work in a flexible manner as the service requires it - Essential
Willingness to train and gain relevant qualifications - Essential
Ability to work flexibly and in different locations - Essential
Approachable with a positive, can-do-attitude - Essential
Empathy and understanding of the customer group we work with and support - Essential

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

£28,700
Contributory pension scheme 4% to 10% matched contributions
Hybrid working
Free onsite car parking
Life assurance of 4x annual salary (Terms and Conditions apply)
30 days annual leave in addition to bank holidays
Two volunteer days per year
Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
Extensive annual Staff Wellbeing programme
Enhanced maternity, paternity, and shared parental leave provision
Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
Annual flu vaccinations
Access to an extensive range of corporate discounts on shopping, travel & days out
Social events, including lunchtime walking, rounders, festive Fridays
Travel loan

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