Booking patient appointments following agreed procedures and protocols and ensuring patients are appropriately informed
Arranging, rearranging or cancelling appointments in line with patient requests whilst ensuring Local and National policy's are followed
Accurately recording appointment outcomes and other data relating to patients in a timely manner
Ensure patients receive all relevant information in a timely, accurate and effective way
Answering patient queries or escalating where required
Providing administrative support to the Physiological Sciences team, To prioritise own workload to ensure safe and effective running of the administrative needs of the department
Book patients in line with the urgency of their appointment in line with Local and National booking rules
Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource.
To contact patients, gaining acceptance of booking with patient or their representative.
To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject.
To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately
Accurately maintain electronic and paper patient records
Maintain patient confidentiality at all times

Essential
2 GCSE's grade C or above in Maths and English.
NVQ2 or equivalent in relative subject, ie Customer Care Skills
Knowledge of PAS
European Computer Driving Licence or equivalent
Working knowledge of Microsoft packages
Working with the public.
Working in a health care environment
Ability to work on own initiative
Good communication skills.
Ability to provide good customer care.
Deaf Awareness.
Previous experience of working with the public
Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Knowledge of waiting list management, Ability to work to tight deadlines
Ability to maintain confidentiality
Ability to work as an individual and as part of a team
Ability and willingness to work flexibly
Responsible attitude
2 GCSE's grade C or above in Maths and English.
NVQ2 or equivalent in relative subject, ie Customer Care Skills
Knowledge of PAS
European Computer Driving Licence or equivalent
Working knowledge of Microsoft packages
Working with the public.
Working in a health care environment
Ability to work on own initiative
Good communication skills.
Ability to provide good customer care.
Deaf Awareness.
Previous experience of working with the public
Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Knowledge of waiting list management, Ability to work to tight deadlines
Ability to maintain confidentiality
Ability to work as an individual and as part of a team
Ability and willingness to work flexibly
Responsible attitude

The Physiological Sciences team at ULTH is looking for skilled and dynamic administrators to work in their busy Lincoln and Pilgrim offices where no two days are the same.

3 Pilgrim Hospital jobs in England & Wales