Following internal communication standards and responding to service planning system inquiries
Coordination and scheduling activities at the local station
Service preparation and execution - how, who
Process documentation quickly to enable invoicing towards customer
Complaints and NCR handling
Tasks
Receive enquiries and support on service quotations
Schedule resources, arrange transport (incl. barges/cranes), and coordinate with customers, ports, and subcontractors for service requests.
Ensure correct transportation documents
Plan and manage service delivery cost-effectively
Maintain and update capacity planning calendar, equipment, SOA stock and floor space
Ensuring spare parts are ordered and available for technicians prior to service jobs taking place
Coordinate and follow up on supply of parts from suppliers/subcontractors
Support technicians during service jobs and ensure checklists and manuals are available for technicians
Manage complaints, report NCRs and assist with corrective actions
Monitoring and closing all relevant work and service orders
Issuing correct and timely invoicing in SAP (also for annual S30 invoicing without direct service flow)
Issuing reports immediately and certificates related to service executed
Optimize and reduce service communication flow
Address improvement areas and contribute to potential solutions

Having a customer-oriented mindset
Excellent customer contact (verbal and written)
Fair understanding of the needs within the customer segment
Technical understanding of service jobs
Excellent coordination, planning, and follow up skills
Being responsible and team-oriented
Positive & motivated attitude towards customers & VIKING colleagues
Working according to the VIKING values

1 Knowsley Works jobs in England & Wales