Contact Centre Advisor

CAPTION: Job details

Posting date: 20 May 2026

Salary: £26,735 to £30,986 per year

Hours: Full time

Closing date: 08 June 2026

Location: Epsom, Surrey

Remote working: On-site only

Company: Epsom & Ewell Borough Council

Job type: Permanent

Job reference: CA/26/337752

Summary

Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you.

We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team. In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services.

You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquires over the telephone, in person at the Town Hall, or by email or post.

You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care. You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.

If you are interested in this opportunity within a highly committed and professional team, then we would like to hear from you. For further details please contact Hannah Finbow or Marie Shergold on 01372 732000.

Closing date: 8th June 2026
Interviews: 17th and 18th June 2026

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

#s1-Gen

Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you.

We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team. In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services.

You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquires over the telephone, in person at the Town Hall, or by email or post.

You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care. You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

4 Epsom & Ewell Borough Council jobs in England & Wales