Introduction

You'll be the first point of contact for IT queries and technical issues across the organisation. Working alongside the IT Manager, you'll develop practical, hands-on skills while studying towards your qualification. This is an excellent opportunity to build a foundation in IT support within a team that works on cutting-edge technologies.

About the Employer

Camargue Group is a corporate communications, public affairs, and digital agency specialising in the property, infrastructure, and business services sectors.

The agency provides B2B communications, public affairs, community consultation, crisis management, digital engagement, and branding.

In addition to our Cheltenham headquarters, we maintain offices in London, Birmingham, Cardiff, and York.

What You'll Do

Your job duties will include:

Respond to first-line IT support requests from colleagues by phone, email, ticketing system or in person
Log, update and track IT incidents and service requests, escalating more complex issues where needed
Help troubleshoot common hardware, software, printer, laptop, desktop, Microsoft 365 and basic network issues
Support the setup of new starters, including user accounts, laptops, software access and basic device configuration
Carry out routine IT administration tasks such as password resets, access updates and maintaining IT asset records
Assist with creating and updating simple IT guides, FAQs and documentation to help staff resolve common issues

Training Outcome

Potential position upon completion of the apprenticeship.

Skills Required

Communication skills
IT skills
Attention to detail
Team working
Initiative

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 5.30pm with 1 hour for lunch. Not including bank / public holidays.

Expected Duration: 2 Years

Training Provider: GLOUCESTERSHIRE COLLEGE

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