To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required. Day to Day

Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
Completing any other tasks required by Boutique Management to support the needs of the business.
Offer & provide demonstrations to all customers
Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Consistently meet/exceed your personal Key Performance Indicators (KPI's).
Understanding of different customer types
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
Ensure all online training is completed to ensure your development is a priority whilst with L'OCCITANE
Support in-Boutique and external customer events
Always adhere to Company policies and procedures.
Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi Way and honouring the brand commitments

A love of retail, it's essential that you want to be in a customer facing environment as we are an experiential brand
Excellent customer service skills
Confident and effective communication and listening skills
To demonstrate pro-active selling ability
Highly motivated to achieve personal KPI's and contribute towards Boutique objectives
Able to work effectively in a team
Reliable, honest, and flexible
Positive and friendly attitude as well as consistent ability to operate at your best

Since 1976, L'OCCITANE en Provence has been imagining, producing and selling beauty, skincare and well-being products with an intention to share nature's wonders with the world. Our ambition is to not only sustain lands, but to regenerate ecosystems. We believe beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. At L'OCCITANE en Provence, we've always been Cultivators of Change. This mindset is nothing new. We do our best to create positive change for the world, and we always try to inspire everyone around us to do the same.

Generous Staff Discount to use on all your favourite L'Occitane Group products (including L'Occitane, Erborian, Elemis and more)
Training Product Allocation every month!
Generous Holiday Allowance, increasing with length of service
Excellent well-being policies including enhanced Maternity and Paternity policy
Extra day Holiday if you get married
Company Pension Scheme
Annual Company Bonus
Group Income Protection
My L'Occi Rewards: Discount/Cashback from 1000s of high street retailers as well as Well-being Hub, GymFlex, Cycle to Work, SmartTech Loans and Childcare Vouchers
Private Health Insurance with Westfield Health
Employee Assistance Programme for all Associates and their families
Flexible working
Much, much more!

1 L'occitane En Provence jobs in England & Wales