Delivering outstanding customer service to national and international group travel clients by creating and selling bespoke itineraries.
Managing the full group travel journey, ensuring a seamless experience from initial enquiry through to arrival.
Driving visitor numbers and revenue by converting enquiries into bookings and identifying opportunities to upsell.
Building and maintaining relationships with coach operators, travel agencies, tour organisers, and tourism partners.
Proactively identifying and developing new business opportunities to grow our group travel offering.
Collaborating with teams across the Museum to deliver exceptional visitor experiences.
Maintaining accurate booking records and sales data to support performance and growth.
Gathering and acting on customer feedback to continuously enhance our group travel offer.
Supporting the development and promotion of new group products, experiences, and packages.
Representing the Museum at trade shows, networking events, familiarisation visits, and industry events, promoting our unique offer to new and existing audiences.

If you have experience in sales or business development, we would love to hear from you., Proven experience in sales or business development, ideally within tourism or hospitality.
Experience managing a sales pipeline and converting leads into business.
Excellent customer service skills, particularly via telephone and email communication.
Confident IT skills, with the ability to use booking or ticketing systems.
A positive, proactive, and solution-focused approach to work.

We are an award-winning 29-acre open-air museum, celebrating our 50th anniversary in 2028. We champion the Black Country, celebrate its people and communities and share our distinctive heritage, creating pride today and possibility for the future.

Unique Working environment.
Opportunity to learn new skills.
Competitive rewards & benefits.
Supportive & inclusive work culture.
Positive attitude to work-life balance.

2 Black Country Living Museum jobs in England & Wales