Introduction

Reporting to the Customer Service Supervisor and located within the Customer Service Team, the Customer Service Representative (CSR) role involves providing crucial support to the sales team by managing administrative tasks and ensuring the smooth operation of sales processes and the overall efficiency of the Customer Service Office.

About the Employer

Barton Storage Systems, your trusted trade-only supplier with over 60 years of excellence serving the UK and international markets. Through our UK distributor network, we deliver premium-quality storage equipment, innovative handling systems, and reliable access solutions that meet evolving industry demands.

What You'll Do

Responsibilities include:

Maintaining accurate records, processing orders, and assisting in the coordination of sales activities
CSR’s utilise ERP software to process orders, track and analyse sales data, provide customer support, record keeping and generate quotations
Attention to detail, organisational skills, and the ability to work collaboratively with sales representatives are key attributes in this role

The goal is to enhance overall efficiency, facilitate effective customer communication, and contribute to the success of the sales team whilst delivering an outstanding customer journey and experience.

Order Processing:

Efficiently process sales orders, ensuring accuracy within a timely manner
Coordinate with various departments to fulfil orders and address any discrepancies

2 Back Order Processing:

Regularly review and process new back orders
Manage date changes for back orders in both customer orders and the ERP System
Communicate and provide guidance to customers regarding revised dates
Execute necessary actions to force back orders and ensure alignment with the original order.
Ensure accuracy by matching forced pick notes with customer notes
Address and respond to progress and chase reports promptly

Customer Support:

Provide excellent customer service by responding to enquiries, resolving issues, and addressing customer concerns in a timely manner
Collaborate with the sales team to ensure customer satisfaction and retention

Documentation and Record Keeping:

Maintain accurate and up-to-date records of customer interactions, transactions, and sales activities

Communication and Coordination:

Act as a liaison between the Customer Service Team and other internal departments to facilitate information flow
Communicate order status and updates to customers and internal stakeholders

Quotation Support:

Prepare and issue sales quotations to customers
Collaborate with the sales & commercial team to ensure quotes align with customer needs and company policies

Customer Service Team Assistance:

Support the Customer Service Team with administrative tasks, including the following:

Managing customer portals up to the point of despatch
Schedule and record outgoing stock deliveries to our major clients efficiently
Attend to incoming calls and provide professional telephone support
Create and prepare export documentation
Initiate and manage the process of raising collections & insurance claims.
Verify the accuracy of all printed pick notes against the system
Ensure that pick notes are correctly forwarded to the transport department.
Regularly manage and respond to emails in the sales inbox
Print and supplement new orders with any additional information
Process and fulfil proof of delivery (POD) requests efficiently
Maintain organised filing and archiving systems
Other ‘Ad-Hoc’ duties as and when required for the business

Data Entry and Analysis:

Enter and maintain accurate data in our ERP system
Assist in analysing sales data to identify trends and opportunities for improvement

Training Outcome

There may be the opportunity of a full-time position upon successful completion of the apprenticeship

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working

Qualifications

Essential - GCSE - English and Maths - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday, 9:00am - 5.00pm and Friday, 9:00am - 4.30pm.

Expected Duration: 1 Year 6 Months

Training Provider: CITY OF WOLVERHAMPTON COLLEGE

1 Barton Storage Systems Ltd jobs in England & Wales