Complaints Administrator
Salary not available. View on company website.
South Kesteven District Council, Grantham, Lincolnshire
- Full time
- Permanent
Apply on company site
Posted 1 week ago, 12 Jun
Salary not available. View on company website.
South Kesteven District Council, Grantham, Lincolnshire
- Remote working
- Full time
- Permanent
Posted 1 week ago, 12 Jun
Job ref: bf1fc20ef72144a0b5ef4a15aa605dbd
Full Job Description
The post- holder will be responsible for delivering a high level of Customer service across the whole organisation and engaging and resolving complaints to ensure positive outcomes.
This post will be responsible for analysing interactions with customers and working with colleagues to ensure that issues are not only resolved but improvements are made to ensure the service continually learns and improves.
Training and monitoring the progress of new staff within the Council with regards to the complaints system.
To work as a part of a team providing a wide range of business support across the organisation.
The role will be primarily based in Grantham but offers a mix of office-based and remote working.
This role is not politically restricted.
Interviews will take place after the 26th of June.
This post will be responsible for analysing interactions with customers and working with colleagues to ensure that issues are not only resolved but improvements are made to ensure the service continually learns and improves.
Training and monitoring the progress of new staff within the Council with regards to the complaints system.
To work as a part of a team providing a wide range of business support across the organisation.
The role will be primarily based in Grantham but offers a mix of office-based and remote working.
This role is not politically restricted.
Interviews will take place after the 26th of June.
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www.jobs24.co.uk/job/complaints-administrator-125232872