To provide a professional first line technical advisory and diagnostic support service to staff & students within a Service Desk environment during the service window.
To provide a professional and effective first line network monitoring and management.
Manage Chromebook bookings
Provide 1st line technical support and call logging services to the school.
To report and manage any incident that requires the services of a third party organisation.
To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA's
To action any asset change in compliance with the Change Control Procedure
To complete additional ad hoc project work, as required
To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
To keep the working area clean & tidy at all times.
To attend and fully complete education courses and exams that are part of the Apprenticeship scheme.

Some knowledge of Microsoft Desktop Operating Systems and applications.
Excellent verbal and written communication skills.
Pro-active approach to work.
5 GCSE's grade A - C (9 to 4) including Maths and English

1 Christ's College jobs in England & Wales