As a key technical representative, you will bridge the gap between commercial strategy and engineering, working directly with customers, consultants, and installers to position high-performance connectivity solutions. This role requires a hands-on expert who can lead from the front, deliver high-impact presentations, and troubleshoot complex infrastructure on-site., Technical Sales & Customer Care

Strategic Pre- & Post-Sales Support: Partner closely with sales teams to provide deep application engineering support for strategic Hyperscale and Named Accounts.
Relationship Management: Establish strong, trusted-advisor relationships with local customer engineering and operations departments to get CommScope specified into upcoming projects.
Customer Advocacy: Act as a critical liaison between customers and internal manufacturing, quality, and product line management (PLM) teams to track and resolve technical custom requests.
Site Surveys & Troubleshooting: Perform on-site surveys and rapid quality troubleshooting for installations using CommScope materials.
Testing & Diagnostics: Utilize and interpret OTDR (Optical Time-Domain Reflectometer) and LSPM (Light Source & Power Meter) equipment and trace data to solve field issues.
Field Trials & Product Guidance: Lead field trials, product demonstrations, and inspect installations to develop on-site warranty certification documentation.
High-Impact Presentations: Create and deliver technical presentations and solution workshops tailored to both deep technical experts and commercial stakeholders.
Training & Education: Create dedicated training materials and conduct hands-on training sessions for installation partners, end-users, and internal sellers.
Industry Thought Leadership: Contribute to product literature maintenance, design guides, or media activities to enhance CommScope's position in the Data Center, Cloud, and AI markets.
Product Development: Assist in the design of new Data Center products by feeding field requirements back to engineering, helping create CAD drawings, and drafting technical specifications.
Documentation: Maintain precise documentation for Fiber Optic and Copper-based telecommunication systems., Base Location: Flexible within Europe. While there is significant business in the UK, a base in mainland Europe near emerging metro hubs is highly valued to allow efficient travel via train or car.
Travel Capacity: Willingness and ability to travel frequently across Europe (up to 50%) to attend customer meetings, trade shows, and installation sites.
On-Site Flexibility: Willingness to work long hours on-site when critical troubleshooting, field trials, or project deadlines require it.

Education: Formally trained as a Communications Electronic Engineer, Electrician, Telecommunications Technician, or possess equivalent practical field experience.
Industry Experience: Minimum of 10 years of experience within the telecommunications cabling industry, with specific depth in structured cabling design and installation for mid-to-large Data Centers.
Fiber Optic Expertise (Crucial): Must be exceptionally comfortable with fiber optics from both a theoretical and practical perspective. This includes hands-on experience handling, terminating, inspecting, cleaning, and repairing both single fiber and ribbon fiber .
Infrastructure Knowledge: Mandatory, comprehensive knowledge of Telecom Carrier, Telecom Exchanges, and Data Center infrastructures (including functional areas like MDA, HDA, EDA, ZDA, and EF).
Language Skills: Excellent fluent English language skills are necessary. Fluency in other European languages (e.g., German, French) is a distinct advantage.
Software Proficiency: Experienced user of MS Office (Outlook, Word, PowerPoint, Excel, Visio).
Nvidia Reference Architecture: In-depth knowledge or familiarity is highly desirable.
Technical Advancements: Working knowledge of networking (Routing, Switching, Storage) and local structured cabling standards (e.g., ISO 11801, EN 50173).
Operational Standards: Knowledge of Project Management, Quality Management, and Electrical/Mechanical facilities installation is an advantage.
Design Tools & Systems: Familiarity with CAD software (e.g., AutoCAD LT) and SAP is an advantage.
Certifications: Preferred professional certifications include BICSI RCDD, BICSI DCDC, or equivalent data center design credentials.
Audience Adaptability: Strong, confident presenter capable of commanding a room, whether leading a granular technical workshop or pitching to commercial executives.
Commercial Awareness: While highly technical, you possess a solid understanding of commercial situations and sales goals, enabling you to strategically position solutions to meet project objectives.
Flexibility & Resilience: A collaborative team player who thrives as an individual contributor but can adapt quickly to changing account needs across regional boundaries.

1 Commscope jobs in England & Wales