To lead and manage the leisure and wellbeing facilities, ensuring exceptional customer experiences, high operational standards, member satisfaction, and commercial success. The Leisure and Wellbeing Manager is responsible for the day-to-day operation of the leisure club, gym, swimming pool, wellness programmes, and associated facilities while promoting health, fitness, and wellbeing initiatives for members, guests, and employees. Operational Management

Oversee the daily operation of all leisure and wellbeing facilities.
Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation.
Monitor equipment and arrange repairs, servicing, and replacements as required.
Ensure compliance with health and safety legislation, pool operating procedures, and company policies.
Conduct regular facility inspections and risk assessments.
Deliver outstanding service to members, hotel guests, and visitors.
Respond promptly and professionally to customer feedback and complaints.
Develop programmes and activities that enhance member engagement and retention.
Promote a welcoming and inclusive environment.
Ensure full compliance with health and safety regulations.
Maintain accurate records relating to accidents, incidents, and inspections.
Ensure emergency procedures are understood and followed by all team members.
Act as Duty Manager when required., 1. To ensure the smooth running of the gym, leisure club and spa to ensure that the set standards are met and maintained at all times.
Membership growth and retention
Customer satisfaction scores
Revenue and profit targets
Health and safety compliance
Employee engagement and retention
Quality audit and inspection results

The ideal person will have at least a year's experience in a similar position and will have the ability to deliver great service to our guests.
Level 3 Fitness Instructor/Personal Trainer qualification (or equivalent).
First Aid at Work certification. (desirable)
Pool Plant Operations qualification (desirable).
National Pool Lifeguard Qualification (desirable).
Previous management experience within a leisure, fitness, hospitality, or wellbeing environment.
Experience managing teams and budgets.
Proven track record of achieving commercial targets.
Experience delivering excellent customer service.
Recruit, train, develop, and motivate the team
Manage staff rota's, attendance, performance and annual reviews
Foster a positive and customer focused team culture
Ensure all team members maintain relevant qualifications and certificates

We offer competitive salaries, incentives inc. complimentary gym membership, free parking, ample scope for personal development and discounted hotel stays for you, your family, and friends., Working hours
38 hours based on 5 days over 7
Flexible working pattern inc evenings, weekends, bank holidays as required by the business needs
Competitive, dependent on experience and qualifications

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