Accurate data entry and maintenance of transport management systems.
Liaising with customers regarding delivery schedules, delivery updates and service enquiries.
Communicating with hauliers, drivers and third-party delivery networks to coordinate collections and deliveries.
Monitoring daily transport operations and tracking shipments through to completion.
Proactively notifying customers of delivery dates, times and any delays.
Investigating delivery failures, service issues and customer complaints, ensuring corrective actions are taken where required.
Uploading, retrieving and tracing Proof of Delivery (POD) documentation.
Preparing and issuing loader packs, manifests and delivery paperwork.
Creating and issuing delivery labels and shipping documentation.
Booking deliveries across multiple carrier and pallet network systems.
Maintaining accurate records of deliveries, collections and transport activity.
Escalating operational issues and delays to the relevant stakeholders.

Desired qualifications
GCSE English (Grade A-C / 4-9) desirable
GCSE Maths (Grade A - C / 9 - 4) desirable
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative
Good knowledge of UK Geography
An interest in office-based work and the transport industry
Good attention to detail and organisational skills
Confidence using basic IT systems
Strong communication skills, both written and verbal
A willingness to learn and develop within the role

1 Saint-Gobain jobs in England & Wales