Housing Income Specialist

Location: Guildford, Surrey

Salary: £37,983 - £43,752 per annum (37 hours per week) plus essential car user allowance

Contract: Permanent

Hours: Full-time

4 hours ago

Job Description

Would you like to work for a high performing Income management service?

We are looking for an individual who is self-motivated and enthusiastic with excellent communications skills. A passion for delivering excellent customer service, who has a "can do" attitude and is a good team player. You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management.

The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialists, within the Neighbourhood Housing, Income Collection Team.

Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and assertiveness in difficult situations are essential. Previous experience of working in Housing and/or giving debt advice and/or welfare benefit advice would be desirable.

Benefits

Agile working

Incremental progression related pay

Highly competitive annual leave allowances

Flexible working

Staff discount scheme

Membership of the local government pension scheme

Additional Information

If you would like further details about this role please contact Joanne Figg, Income Manager, on 07970 518815 or joanne.figg@guildford.gov.uk.

If you would like to apply for this role, please log on to and click Contact us, then click on Jobs at the top right-hand corner.

Closing date for applications: 31st August 2026

Interview and test: week commencing 7th September 2026

#s1-Gen

We are looking for an individual who is self-motivated and enthusiastic with excellent communications skills. A passion for delivering excellent customer service, who has a "can do" attitude and is a good team player. You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management.
The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialist, within the Neighbourhood Housing, Income Collection Team.
Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and having assertiveness in difficult situations are essential requirements. Previous experience of working in Housing and/or giving debt advice and/ or welfare benefit advice would be desirable.
In return we offer a range of benefits including agile working, incremental progression related pay, highly competitive annual leave allowances, flexible working, staff discount scheme and membership of the local government pension scheme.

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