Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema. As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience. What Will I Be Doing?

Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
Share relevant and important information with team members, keeping everyone updated on the latest objectives
Promote upcoming screenings and special events to customers
Ensure high standards of customer service are maintained during both peak and off-peak times
Assist management with the onboarding of new team members - helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies), Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.

Previous experience within the retail, leisure or hospitality sector is preferred
Clear and confident communication with customers and team members
Ability to lead, motivate and support team members with their daily tasks
Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
Maintains a clean, presentable uniform and professional appearance
Takes accountability and has the eagerness to learn and develop new skills
Has a proactive and solution-focused mindset with a can-do attitude
Has enthusiasm and passion for cinema

Vue UK & Ireland is part of Vue International, one of the world's leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.
Analytical: Big picture thinking and detail enables informed decisions
Belonging: Our narrative is one and inclusive team - where everyone's voice matters
Collaboration: We are in this together - working to offer the best experience for our customers and team
Customer focus: Our customers are our main priority and at the centre of everything we do
Dynamic: We are inquisitive problem solvers and not afraid of a challenge
Excitement: The world of big screen entertainment is continuously evolving and we wouldn't have it any other way

Personal holiday allowance plus bank holidays
Competitive pension scheme
Wellbeing support
Unlimited digital cinema pass for you and monthly guest passes available too
Discounts off our food and beverage

4 Vue Cinemas jobs in England & Wales