You will contribute to the effective day to day running of the Wildlife Discovery Centre (WDC) and deliver excellent customer experience to our visitors including providing information on the local area and the wider park as a whole.
On a daily basis, you will be required to Open and Close the WDC Discovery Room and Tower.
On a daily basis, you will be required to liaise with and oversee the Volunteers on duty including overseeing the volunteer rota system
You will be required to liaise with Ranger Service Colleagues, other internal colleagues, on-site contractors and preferred suppliers (where applicable) to ensure each day runs as smoothly as possible
You will be required to monitor and respond accordingly to incoming external emails to the WDC inbox and act as cover for other Open Space customer service colleagues when required.
You might be required to work at other open space sites to promote the Park in "pop up sessions"
Answer and respond to telephone or email / Social media enquiries from the public and provide response via email or in person and where necessary pass on enquiries to the appropriate open spaces department.
Requesting/overseeing orders for retail stock, Hot and Cold Drinks, printable literature and cleaning materials.

You will need to have proven customer service experience ideally in a leisure or countryside environment along with a good working knowledge of Microsoft Office functions. Experience of working individually or as part of a team along with volunteers and community engagement activities would be highly desirable. You will need a flexible approach as the building is open 7 days per week on a rota basis so weekend and bank holiday working is a feature.

Lee Valley Regional Park Authority is responsible for the 26 mile long, 10,000 acre park with its huge variety of award winning green spaces, world class sports venues and ecologically vital wildlife havens.

Health screening: free medical check- up (after successful probation period) and you have the option to purchase a more comprehensive one
Health Cash Plan
Dental Cover Plan
Season ticket loan
Bicycle purchase scheme: If you travel to work or use one for work you can buy one through the Authority at a significant discount and pay through deductions from your pay. It may also have favourable tax treatment as part of a Green Transport Scheme
Staff discounts Up to 25% off of food and beverage at cafés. Up to 50% off stays at our campsites. Free weekday golf, discount for weekends. 10% off in our chandleries. 40% off activities at our sporting venues.

2 Lee Valley Regional Park Authority jobs in England & Wales