Manage all tasks in a timely fashion, ensuring all deadlines are met and adhere to exceptional time management, being organised and have the ability to multitask
Be able to work independently and make decision to ensure the smooth running of our groups
Report on all 'none arrivals' to the Reservations Supervisor/Manager in a timely manner
Ensure the group arrivals are checked on a daily basis and that accounting/billing instructions are accurate and communicated to the relevant departments to minimize revenue risk and ensure accuracy of forecast
Monitor all open folios in the system, taking action where necessary to minimise revenue loss for the Hotel

Go above and beyond to create unforgettable guest experiences.
Previous experience preferable
Confident conversationalist, always engaging with guests
Passion to deliver excellent experiences

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We're more than just a hotel - we're a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

Instant access to your wages through Wagestream - no more waiting for payday!
Free meals on every shift - breakfast, lunch, and dinner included.
Earn up to £300 with our 'Introduce a Friend' bonus scheme when you refer someone great.
Free laundry and dry cleaning - saving you time and money.
Enjoy a paid half-day off on your birthday - because you deserve to celebrate!
Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
Regular team socials and parties, including fun nights out at London activity bars - with free food, drinks, and great company.
A paid volunteering day each year to support a cause close to your heart.
24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
Northbank Privilege Card - giving you discounts at local shops, restaurants, and attractions.
Health cashback plan for dental, vision, and physiotherapy expenses.
50% off food and drinks in our hotel bar and restaurant - for you and your friends and family.
Exclusive discounted room rates at Strand Palace for you and your loved ones.
Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.

1 Strand Palace Hotel jobs in England & Wales