You will be responsible for delivering delight to guests at Newquay Bay Resort. Through clear and consistent leadership, you will be managing and motivating the Accommodation, Maintenance, Security and Guest Services teams to ensure they are equipped and excited to enable our Guests to have the best holiday ever, with the attention to detail that has become synonymous to the standards expected at an Away Resorts destination. Your responsibilities will include:

Working closely with the Maintenance Team and Accommodation Team to ensure that all accommodation is sparkling and well-maintained with everything working.
Ensuring the Guest Services team represent the Park well and have a can-do, problem-solving attitude, ensuring our Guests are looked after and will come back!
Ensuring the Security Team is running effectively and out keeping our Guests feeling safe
Managing complaints and monitoring guest feedback, onsite and via social media
Managing the maintenance process including purchasing, budgeting, and ensuring timely repairs
Managing and motivating your teams, including recruitment, performance reviews, development and all the paperwork that goes with it
Analysing trends to build the strategy, policies and procedures that deliver improvements and maximise sales opportunities
Managing the P&L for your department

If you can demonstrate the following, we'd love to hear from you:
A good level of general education with evidence of personal and/or professional development
Experience within the hospitality sector or similar within Guest Services, Accommodation or Maintenance
Experience of managing heads of departments as well as front-line team members
Strong leadership skills: approachable, leading by example and respectful of their team at all times
A great communicator and able to accept and act upon feedback
Commercially astute and competent with IT and technology

We're shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. We're a growing company and our vision is to have a footprint that spans the UK, with enough parks to take on the big players., It's about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.

Up to 50% Discounts on Away Resorts holidays - because you deserve amazing getaways too.
50% On-park discounts - Enjoy the best of what we offer.
Team Incentives - Your hard work won't go unnoticed.
Holiday Hero Menu - Enjoy delicious meals with discounted food options on-park.
Life Insurance - For peace of mind.
Enhanced Maternity/Paternity Pay - After two years with us, we've got you covered.
Holiday Buy Scheme - Flexibility to suit your lifestyle.
Help @ Hand Scheme - Wellbeing support when you need it.
Career Development - We believe in nurturing talent and promoting from within

2 Away Resorts jobs in England & Wales