Introduction

Do you want to work in healthcare and make a difference? Train as an Apprentice Dental Receptionist and begin your pathway to a professional dental career while supporting patients at the heart of the practice.

About the Employer

This welcoming dental practice supports apprentices with ongoing training and opportunities for professional development within dental administration and practice management.

What You'll Do

This is your opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist specific training.

You’ll develop the skills needed to provide excellent patient service and support the smooth running of a busy dental practice. Key duties may include:

Greeting patients and welcoming them into the practice
Managing appointment bookings and diary systems
Handling patient enquiries both in person and over the phone
Processing payments and maintaining accurate patient records
Supporting the dental team with administrative tasks
Ensuring a positive patient experience from arrival to departure
Maintaining confidentiality and professionalism at all times

Training Outcome

Possibility of a full time role after the completion of the Apprenticeship and progression within the practice

Skills Required

Administrative Skills
Attention to Detail
Customer Care Skills
Initative
IT Skills
Non judgemental
Organisational Skills
Problem Solving Skills
Teamworking
Communication Skills
Professionalism
Telephone Skills
Time Management

Qualifications

Desired - GCSE - Maths - 4
Desired - GCSE - English - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 08:30 - 17:30 Saturday's on a rota basis 10:30 - 14:30.

Expected Duration: 1 Year

Training Provider: TEMP DENT DENTAL AGENCY LIMITED

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