Introduction

The Vehicle Sales Advisor role involves selling new and used vehicles while delivering excellent customer service. You'll learn to identify customer needs, recommend suitable vehicles, explain features and benefits, appraise part-exchanges, and develop the skills to negotiate and close sales successfully.

About the Employer

We value feedback and we would appreciate your custom. We fully appreciate that buying a vehicle is a serious investment, and should be treated as such. Our aims are to provide a quality service, provided in a friendly efficient manner, by people who have a real passion and expertise of all things Citroen, MG and Peugeot. We hope you will give us a chance to show you who we are, what we can provide and why you should allow us to take care of all your motoring needs.

We really do hope you accept this genuine invitation to come and meet our team, let us know what you think and allow us to show you some of the exciting new products Citroen and Peugeot have to offer. We really are genuinely looking forward to seeing you.

We are proud to be “normal”. We appreciate every customer’s requirements are different, and our down to earth, sensible and “normal” approach to these requirements means we deliver an exceptionally personalised level of service to all our customers.

What You'll Do

Learn about our inventory of vehicles, including features, specifications, pricing, and available financing options
Assist customers in identifying their vehicle needs, preferences, and budgetary requirements
Conduct test drives to showcase vehicle features and benefits, providing guidance and answering questions as needed
Present and demonstrate vehicle options to customers in a professional and persuasive manner
Collaborate with sales managers to negotiate pricing, terms, and financing arrangements to meet customer needs
Maintain accurate records of customer interactions, vehicle sales, and inventory management using CRM systems
Follow up with prospective customers via phone calls, emails, and other communication channels to nurture leads and close sales
Stay updated on industry trends, product knowledge, and competitive offerings to provide informed recommendations to customers
Participate in sales training programs and workshops to enhance selling skills, product knowledge, and customer service abilities
Uphold company policies and ethical standards in all sales activities, ensuring customer satisfaction and loyalty

Training Outcome

Joining our team as a Vehicle Sales Executive Apprentice offers a pathway to a rewarding career in automotive sales. If you're passionate about cars and sales and eager to learn and grow in a dynamic sales environment, we encourage you to apply and become part of Stellantis.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Patience

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday 8.30am- 5.30pm, however, each of our retailers will have different requirements.

Expected Duration: 1 Year 2 Months

Training Provider: CALEX UK LTD

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