We promise that your time with Go Ape will be rewarding and memorable and that (if you don't return next season - many of you will!), you'll leave with a whole bunch of enhanced skills to take to your next role. You'll be more confident, qualified, assertive, able to make decisions and communicate with people of all backgrounds - not to mention the first-class customer service skills! WHAT YOU'LL BE DOING (FULL (AND FUN!) TRAINING PROVIDED)

Customer Experience
Welcome customers and provide customer WOW whilst you prepare them to take part in their activity
Deliver the adventure, ensuring an amazing customer experience
Host schools and education groups, helping children to take new adventures and overcome their fears.
Do everything within reason to minimise customer complaints and maximise satisfaction
Health & Safety
Fit, remove and inspect harnesses and protective equipment
Demonstrate and ensure the safe system of activities at all times
Instruct and brief customers on safety procedures and the safe way of experiencing activities - evaluate participant competence to continue beyond the briefing stage
Monitor and patrol the course; ensure all participants are safely conducting themselves and assist participants where necessary, carry out emergency drills in accordance with company directives and training, and ensure all landing sites are maintained to the correct standard.
Admin/Maintenance
Help with local marketing as required by the Site Manager/ Deputy Manager
Carry out course checks and record/report findings
Caring for equipment and facilities, Keeping the adventure in adventure
Encouraging 'I can't' to become 'I can'
Always seeking to be two steps better
Zero risk equals zero development
To challenge, surprise and excite
Build in customer delight
Be socially and environmentally responsible
Create worthwhile, rewarding jobs
Do the right thing
To be the best Adventure Leisure company on the planet (where you can be home in time for tea)

A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW!
Safety conscious frame of mind, with a professional outlook
Able to work under own initiative without supervision - there's always someone around to help if you do need support
Excellent interpersonal and communication skills
High standard of personal hygiene and appearance
Enthusiastic team player who is able to work with other colleagues in a dynamic working environment
A cheerful disposition, even when under pressure
Must like working outdoors and have a good head for heights
Must be able to demonstrate attention to detail and ability to diligently follow procedures
To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links
Able to perform all physical duties (with reasonable adjustments where required), At Go Ape we offer practical face to face training at the start and throughout your Go Ape journey which will be assessed as you go. This is backed up by an online training package to help build and confirm the knowledge and skills you require to excel in the role. This training has been audited by the European Ropes Course Association and we are proud to be the first company to receive ERCA Audited Member Status for Instructor Training, at successful completion of you probation and training in one of the ropes course activities you will receive a copy of your ERCA Accredited Instructor Training Certificate.
Customer Service
Being able to take instruction, give instruction and follow procedures
Teamwork
Risk assessments and accident reporting
Communication both written and verbal
Local Marketing and Partnerships
Confidence, independence and more!

Go Ape is the UKs number 1 adventure company with locations nationwide and multiple activities. We've been providing adventures since 2002 and have welcomed over 10 million customers, but we're not done yet and have big ambitions for the future.

Real Living Wage once trained for 18+
Mountain Equipment Go Ape branded uniform supplied during your employment
Holiday Entitlement 28 days' holiday (pro rata)
Training Package - we offer an extremely comprehensive online and practical training package to ensure you succeed in your role - you'll gain lots of useful transferable skills including Health & Safety, operations, customer service and communication skills.
Expeditions & Naturally Powered Days - we arrange multiple subsidised adventure trips each year such as caving, hiking, cycling, kayaking and climbing. Join the fun closer to home in the UK or on one of our further flung Moroccan trips mountain climbing!
Co - Owner Council - you'll have a voice through our Co-Owner council, our council is formed of 20 representatives from across the business. They work on projects such as pay, benefits, environment & social initiatives and charity
Flexible Working Hours and Contracts - a wide range of contracted hours are available. Weekend and bank holiday are standard working days. Fixed term contracts will ordinarily end in early September
Give As You Earn Do the right thing - donate to charity direct from salary whilst saving on tax and national insurance
Employee help line Free confidential advice - Family, Health, Life, Money, Work
Free Go Ape! Immediate family, plus one go free - everyone else 20% off
Pension Scheme - employers contributions matched to 3%
Retail & Leisure discounts
Go Ape Foundation
Volunteering Days - you'll have the opportunity to apply for paid time off to volunteer on local social and environmental community projects

1 Go Ape jobs in England & Wales