We're looking for Senior Instructors (Also known as Senior Customer Activity Assistants) with either past Go Ape experience or similar activity experience to provide leadership within the team, acting as a role model to the team and supporting the Site Management in their roles operating a safe and efficient site.

Health & Safety
Demonstrate and ensure the safe system of activities at all times
Instruct and brief customers and the wider team on safety procedures and the safe way of experiencing activities
Conduct emergency drills including site rescues in accordance with company directives and training
When acting as a Duty manager you will have ultimate responsibility, supported by the team
Duty Manager
Responsible for all Health and Safety matters of both customers and staff at all times, showcasing an exceptional level of knowledge and understanding.
Must have working knowledge of company risk assessments, method statements, emergency procedures, course operating limits and Operations Manual
Ensure that the safe system of work as laid out in risk assessments and Operations Manual are followed at all times for each activity.
Record, report and investigate accidents and incidents consulting with Duty Ops where necessary
Ensure staffing is tailored to the requirements of the day - managing lunches, start and finish times appropriately
Monitoring future availability, flagging/taking action as agreed with SM
Ensuring safety briefings are carried out correctly for each activity
Ensure customers complete relevant paperwork and comply with company rules and policy
Responsible for completing end of day reports, handover notes, daily, weekly, monthly tasks as laid out by the SM and Operations manual.
Instructor Duties
Fit, remove, and inspect harnesses and protective equipment
Demonstrate and ensure the safe system of activities at all times
Instruct and brief customers on safety procedures and the safe way of experiencing activities - evaluate participant competence to continue beyond the briefing stage
Monitor and patrol the course; ensure all participants are safely conducting themselves and assist participants where necessary
Conduct emergency practice in accordance with company directives and training
Open and Close course activities ensuring all procedures are conducted in a safe and timely manner
Ensure all landing sites are maintained to the correct standard throughout the day
Apply first aid, when necessary, appropriate to your skill level
Report and record accidents and incidents as necessary
Site Management
Help with local marketing as required by the Site Manager/ Deputy Manager
Conduct course checks and record/report findings
Conduct weekly, monthly tasks as laid out by SM and Operations Manual
Maintain site, equipment, and facilities
Assist with risk assessments and method statements where required.
Keep up to date with WRS and First Site File and ensure all staff are aware and read the information
Day to day management of site team including training and toolbox talks when required
Other duties as discussed with SM
Support SM in delivering site objectives
Customer Experience
Welcome customers and provide customer WOW whilst you prepare them to take part in their activity
Deliver the adventure, ensuring an amazing customer experience
Host schools and education groups, helping children to take new adventures and overcome their fears.
Do everything within reason to minimise customer complaints and maximise satisfaction, attempting to resolve issues at site.
Mentoring and coaching the team, ensuring great customer experience for all customers across the site., Keeping the adventure in adventure
Encouraging 'I can't' to become 'I can'
Always seeking to be two steps better
Zero risk equals zero development
To challenge, surprise and excite
Build in customer delight
Be socially and environmentally responsible
Create worthwhile, rewarding jobs
Do the right thing
To be the best Adventure Leisure company on the planet (where you can be home in time for tea)

Previous Go Ape experience or similar
First Rate Health & Safety skills and knowledge, and able to exemplify the required standards to other colleagues
A 'customer comes first' attitude with drive and enthusiasm to deliver customer WOW!
Self-starter, able to work under own initiative without supervision
Thrives when having responsibility and managing/co-ordinating a team and site activities
Excellent interpersonal and communication skills
High standard of personal hygiene and appearance
Enthusiastic leader and mentor who can collaborate with colleagues in a dynamic and changeable work environment
High energy levels with a cheerful disposition, even when under pressure
Must like working outdoors and have an excellent head for heights
Must be able to demonstrate excellent attention to details and ability to diligently follow procedures
Own your own transport (many of our sites are remote without public transport links)
Able to perform all physical duties (with reasonable adjustments where required)
First-hand experience of Go Ape activities
Desirable
Live within 1 hours commute of site
Minimum 2-day First Aid at Work or equivalent certificate
Rescue Trained (internal applicants only)
Coaching or training experience
Marketing and sales experience
Health and safety experience
Climbing/High Ropes experience
Practical DIY & maintenance skills
Previous contact with corporate clients or school groups
Computer Literate, At Go Ape we have a full on-line training platform to help you build the knowledge and skills you require to excel in the role. We'll also offer you practical face to face training at the start and throughout your Go Ape journey which will be assessed as you go.
Customer Service
Being able to take instruction, give instruction and follow procedures
Teamwork
Risk assessments and accident reporting
Communication both written and verbal
Local Marketing and Partnerships
Confidence, independence and more!

Go Ape is the UKs number 1 adventure company with locations nationwide and multiple activities. We've been providing adventures since 2002 and have welcomed over 10 million customers, but we're not done yet and have big ambitions for the future.

Training Package - we offer an extremely comprehensive online and practical training package to ensure you succeed in your role - you'll gain lots of useful transferable skills including Health & Safety, operations, customer service and communication skills.
Expeditions & Naturally Powered Days - we arrange multiple subsidised adventure trips each year such as caving, hiking, cycling, kayaking and climbing. Join the fun closer to home in the UK or on one of our further flung Moroccan trips mountain climbing!
Co - Owner Council - you'll have a voice through our Co-Owner council, our council is formed of 20 representatives from across the business. They work on projects such as pay, benefits, environment & social initiatives and charity
Flexible Working Hours and Contracts - a wide range of contracted hours are available. Weekend and bank holiday are standard working days. Fixed term contracts will ordinarily end in early September
Give As You Earn Do the right thing - donate to charity direct from salary whilst saving on tax and national insurance
Employee help line Free confidential advice - Family, Health, Life, Money, Work
Free Go Ape! Immediate family, plus one go free - everyone else 20% off
Pension Scheme - employers contributions matched to 3%
Retail & Leisure discounts
Go Ape Foundation
Volunteering Days - you'll have the opportunity to apply for paid time off to volunteer on local social and environmental community projects

4 Go Ape jobs in England & Wales