To lead and manage the branch team to achieve revenue, margin and contribution targets. This will be achieved through the efficient planning, monitoring and management of the daily operation.
Deliver a consistent superior service in line with the company quality standards.
The role will also be responsible for full compliance to Health and Safety and Transport Legislation.
Comply with company cash management guideline.s, Full responsibility for branch contribution.
Planning, monitoring and management of the daily operation.
Accurate cost reporting on Navision e.g. wages, PO's etc.
Complete pre move call 48 hours prior to each move.
Manage margins by job via PF10 report.
Close / sign off all jobs on a weekly basis.
Complete weekly trading report and monthly forecast.
Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays.
To manage all staff to achieve appropriate KPI's.
To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion.
Investigation of claims and complaints.
Hold monthly branch service meetings.
To conduct formal and informal reviews of branch team members, service partners and owner drivers in terms of performance and appearance.
Manage absence records in line with company policy.
To maintain and monitor an up to date training matrix for all operative staff.
Complete all required monthly returns.
Monitor and maintain all transport legislative requirements.
Compliance to branch health & safety requirements.
Adherence to company ISO/BAR accreditations.
Ensure all payments are collected in line with contract conditions.
To achieve annual budgeted margin and contribution targets.
Achieve product margins via PF10 report.
Improvement to budgeted claims percentage.
Branch of the Year
Branch compliance table.
Branch use again score 95%.
Branch service score of 8.7.
Minimum of 2 quality audits (1 must be international) per month.
12 Service meetings per year.
Zero debt over 60 days.
No overdue vehicle services.
Tachograph error rate < 8%.
Minimum health & safety audit score of 90%.

Customer centric.
Managerial experience and leadership skills.
Commercial awareness.
Ability to motivate team and create a can do environment.
Ability to coach and train others.
Exceptional planning and prioritising skills.
Excellent communication skills both verbal and written.
Problem solving skills.
Knowledge of Transport Legislation, fleet and maintenance controls.

1 Pickfords Move Management Ltd jobs in England & Wales