We're looking for a Technical Support Advisor who thrives on thinking for themselves. You'll be the first point of contact for our residential customers, supporting a range of connectivity and communication products including FTTP, FTTC, SoGEA, ADSL, PSTN, VoIP, and email. You'll be trusted to diagnose and resolve issues using your own judgement, backed by a range of self-service tools.,

Being the first point of contact for residential customers via phone and email
Diagnosing and resolving technical issues without relying on scripts
Guiding customers through self-service tools and explaining their benefits clearly
Managing queries from first contact through to resolution, with care and urgency
Spotting patterns and contributing ideas that improve the service for everyone

Disability Confident

2 x Life Assurance Cover, with option to flex upwards
25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
Access to private Medical Healthcare and a Healthcare Cash Plan
An extra day off for your birthday
Car salary sacrifice scheme
Continuous learning and development
Discounted Mobile plans
Flexible and Hybrid working
Free onsite parking
Internal coaching and mentoring opportunities
Onsite Contemplation and Prayer room
Onsite Electric Car Charging points
Optional flexible critical illness cover
People-friendly policies
Recognition awards where we celebrate the most awesome people
Retail discounts
Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
Six monthly salary reviews
Subsidised Nursery fees
Subsidised Onsite Restaurant
Superfast Free Reliable Broadband
Travel Loan and Ride2Work Schemes
Two days' paid leave per year for voluntary work

3 Zen Internet jobs in England & Wales