Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer)

2026-05-25T00:00:00

east anglia

UNSPECIFIED

UK

UNSPECIFIED

Any

Apply4U

2026-06-23T03:40:16.49

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Overview

Digital Imaging Specialist Acteon is a global med-tech company specialising in dental and medical devices. We employ highly trained technical and sales teams in 26 offices around the world, and have a distribution network that covers 94 additional countries. Acteon UK is based in Cambridgeshire, here we specialise in equipment and dental imaging diagnostic and x-ray devices. We are looking for a Digital Imaging Specialist to join our forward thinking, friendly and dynamic team. The successful candidate will be based at our office in St Neots, Cambridgeshire but will also travel throughout the UK.

Responsibilities

Helpdesk Support
- Provide first-line and second-line technical support to dental practices
- Diagnose and resolve hardware, software, networking, and imaging issues remotely
- Log and manage support tickets within the helpdesk system
- Escalate complex issues where required
- Guide customers through troubleshooting procedures clearly and professionally
Field Engineering
- Install, configure, and maintain dental imaging equipment
- Carry out on-site repairs, servicing, and preventative maintenance
- Support digital imaging systems including panoramic, CBCT, and intraoral imaging devices
- Configure imaging software and network connectivity
- Deliver customer training following installations
General Duties
- Maintain accurate service records and documentation
- Work collaboratively with internal technical and sales teams
- Ensure high levels of customer satisfaction and professionalism

Skills & Experience Required

Essential

Strong IT and technical troubleshooting skills
Excellent communication and customer service abilities
Ability to work independently and manage workload effectively
Full UK driving licence

Desirable

Experience in dental, medical, or imaging equipment support
Experience with Windows operating systems and networking fundamentals
Field service engineering experience
Understanding of practice management software and networking
Electrical or electronic engineering background

Personal Qualities

Friendly and professional manner
Problem-solving mindset
Reliable and organised
Eager to learn and develop technical skills
Comfortable working both remotely and on customer sites

The successful candidate will:

Be willing to travel regularly and occasionally stay overnight
Be able to lift heavy goods occasionally
Have a full UK driving licence and passport (travel may be required for training courses etc)

Previous experience within the Dental, Medical or Veterinary sectors is not essential, as full training will be provided.

Benefits

Company car
Laptop, mobile telephone
Life insurance
Private medical insurance
Company pension
Cycle to work scheme
On-site parking

Job Details

Job Types: Full-time, Permanent

Pay: 63,25,000.00- 63,40,000.00 per year

Work Location: In person

#s1-Gen

Ensure high levels of customer satisfaction and professionalism Skills & Experience Required:Essential Strong IT and technical troubleshooting skills
Excellent communication and customer service abilities
Ability to work independently and manage workload effectively
Full UK driving licence Desirable Experience in dental, medical, or imaging equipment support
Experience with Windows operating systems and networking fundamentals
Field service engineering experience
Understanding of practice management software and networking
Electrical or electronic engineering background Personal Qualities Friendly and professional manner
Problem-solving mindset
Reliable and organised
Eager to learn and develop technical skills

Digital Imaging Specialist Acteon is a global med-tech company specialising in dental and medical devices. We employ highly trained technical and sales teams in 26 offices around the world, and have a distribution network that covers 94 additional countries. Acteon UK is based in Cambridgeshire, here we specialise in equipment and dental imaging diagnostic and x-ray devices. We are looking for a Digital Imaging Specialist to join our forward thinking, friendly and dynamic team. The successful candidate will be based at our office in St Neots, Cambridgeshire but will also travel throughout the UK. Responsibilities include:Helpdesk Support Provide first-line and second-line technical support to dental practices
Diagnose and resolve hardware, software, networking, and imaging issues remotely
Log and manage support tickets within the helpdesk system
Escalate complex issues where required
Guide customers through troubleshooting procedures clearly and professionally Field Engineering Install, configure, and maintain dental imaging equipment
Carry out on-site repairs, servicing, and preventative maintenance
Support digital imaging systems including panoramic, CBCT, and intraoral imaging devices
Configure imaging software and network connectivity
Deliver customer training following installations General Duties Maintain accurate service records and documentation

Comfortable working both remotely and on customer sites The successful candidate will: 83; Be willing to travel regularly and occassionally stay overnight 83; Be able to lift heavy goods occasionally. 83; Have a full UK driving licence and passport (travel may be required for training courses etc) Previous experience within the Dental, Medical or Veterinary sectors is not essential, as full training will be provided. Benefits: 83; Company car 83; Laptop, mobile telephone 83; Life insurance 83; Private medical insurance Job Types: Full-time, Permanent Job Types: Permanent, Full-time Pay: 63;25,000.00- 63;40,000.00 per year Benefits:
Company car
Company pension
Cycle to work scheme
Life insurance
On-site parking
Private medical insurance Work Location: In person

2 Acteon jobs in England & Wales