This an exciting opportunity to join Runnymede Borough Council as we continue our positive work as a Control Centre Operator. As the Control Centre Operator, you will:

Be responsible for monitoring public space CCTV cameras and responding to calls from the Police, including Radio/ICAD/ANPR alerts and "Shop-Safe" and "Pub Watch" alongside radio alerts for other clients.
Monitor and answer to emergency careline calls from elderly or vulnerable service users.
Act as a first point of contact for a number of local authorities out of hours and act in response to emergency situations varying in type and severity, ranging from hosuing maintenance matters and lost dogs, through to life and death and time critical emergency responses.
Monitor and reply to building alarm activations, including fire, intruder and panic alarms, and act as a point of liaison for emergency responders inclduing Police, Surrey County Council and Applied Resilience.
Archive evidence and produce recordings of incidents and making formal statements of evidence for Police through the Police evidence collation systems, as well as gathering and submitting formal statements for internal and external data sharing, including with insurance companies, following all Council data sharing and retention policies and processes.

We are looking for a highly organised and detail oriented individual to join our team who can provide excellent service. We are looking for exceptional candidates with a range of skills including, Awareness of GDPR (Data Protection) & Human Rights Act
Local Knowledge
Competent in the use of different software packages (e.g. Outlook/Excel/Access/Bespoke software packages)
Multi-tasking capability
Experience working with the public in either a customer services role or Control/contact centre environment
Situational awareness - 'Streetwise' - able to detect/recognise the abnormal
Conscientious with complete reliability and integrity
Caring personality
Team player
Calm under pressure, including life and death situations
Adaptable
Good interpersonal/communication skills - verbal and written
Ability to think quickly and make confident decisions
Ability to prioritise tasks
Pass enhance vetting (NPPV2)
Undertake mandatory training as required
Excellent hearing and eyesight and not colour blind
Current S.I.A. License (CCTV)
Flexibility to work alternative shift patterns/additional shift as required, to support operational service delivery

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

20% Shift allowance
29 Days annual leave, plus bank holidays
Excellent Pension Scheme
Free Parking
Training and development opportunities
Payment of one professional membership per annum
Cycle to work + further related discounts
Season ticket loan
Health insurance plan after 1 years' service/ Dental after 3 years' service
Employee Assistance Programme (EAP), Working Hours
37 hours per week (averaged over 12 months)
8hr 10min shifts (including meal break and handover period)
27/4 rota comprising of Mornings (06:20-14:30), Lates (14:20-22:30) and Nights (22:20-06:30)
Full time rota is a 6 days on, 3 days off pattern.

3 Runnymede Borough Council jobs in England & Wales