Introduction

This is an amazing opportunity for someone who is looking to progress their career within the leisure industry and enjoys helping and interacting with people. You will be part of highly motivated team who have a passion for delivering inclusive, high-quality sports services, to a diverse range of students, staff, and community users.

About the Employer

The University of Hertfordshire transforms lives by finding and powering potential, giving students the chance to succeed whatever their background. Based 25 minutes north of London in Hatfield, its two campuses have had continuous investment in social spaces, sports facilities, accommodation and a new science building. Courses are shaped by industry, leading to highly employable graduates.

What You'll Do

To work as part of the Leisure Operations team, this role will support the Duty Management team in the smooth and efficient running of Hertfordshire Sports Village. The role involves helping to maintain high standards across the facility, ensuring a safe, clean, and welcoming environment for customers, whilst adhering to health and safety requirements and operational standards
To demonstrate a Service Excellence mindset by providing a consistent, efficient, high quality and customer-oriented service to all customers of the Sports Village through implementation of agreed operating procedures and standards, ensuring that the customer is at the heart of every decision
Lifeguarding is a key aspect of this role and an integral part of the apprenticeship. The successful candidate will be supported to achieve and maintain the National Pool Lifeguard Qualification (NPLQ), allowing them to become a fully qualified and active lifeguard. Training is planned for the October half-term break (26-31 October 2026, 08:00-17:00) and forms an essential part of the programme

Training Outcome

On successful completion of the apprenticeships there will be an opportunity to continue onto a Degree Apprenticeship relevant to the business and its requirements.

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative
Patience
Physical fitness

Qualifications

Essential - GCSE - English - 3
Essential - GCSE - Maths - 3

Course Information

Course: Leisure team member (level 2)

Level: 2

Route: Health and science

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Working as part of a seven-day operation including bank holidays, the successful candidate must be available to work the following shifts: 6am - 2pm and 2pm - 11pm but not limited to, as part of a shift rota. Exact shifts TBC.

Expected Duration: 4 Years

Training Provider: LOCOMOTIVATION LTD.

1 Hertfordshire Sports Village jobs in England & Wales