3 Brent Council jobs in England & Wales

Brent Council is looking for a proactive Area Tenancy Manager to take full ownership of a housing patch, leading all tenancy matters from onboarding through to enforcement. You will be responsible for maintaining tenancies, ensuring rent compliance, managing ASB, coordinating property inspections, and working with stakeholders to support tenant well-being and service quality.,

• Manage tenancies from let to re-let, including sign-ups, terminations, and audits
• Act as the main point of contact for tenants, ensuring a strong landlord presence
• Set up benefit claims, Council Tax, My Account access and Direct Debits at tenancy start
• Lead tenancy sustainment through early intervention, identifying "can't pay vs. won't pay"
Resident Support & Enforcement
• Support tenants in accessing financial, health, education and welfare services
• Refer fraud or misrepresentation to audit/investigation
• Issue notices, prepare court documents, and attend evictions or hearings where needed
• Manage rent arrears and ensure robust repayment arrangements
Estate Management
• Conduct monthly H&S and fire safety inspections of communal areas
• Coordinate estate walkabouts with residents and councillors
• Manage ASB complaints and coordinate professional meetings
• Lead on all estate-related communication and tenant engagement
Stakeholder Liaison
• Act as lead contact for councillors, police, resident groups and contractors
• Provide high-quality, timely responses to Member Enquiries
• Represent the council professionally and proactively across all service areas
  
  CIH Level 3 qualification or willingness to work towards it
• Strong working knowledge of tenancy legislation and social housing regulation
• Experience in customer-facing tenancy roles managing rent, voids, and ASB
• Confident in lone working and estate-based operations
• Strong interpersonal and communication skills
• Excellent organisation, record keeping, and IT skills (Microsoft Office, Teams, etc.)
• Experience managing court processes, tenancy enforcement, and multi-agency casework
Desirable:
• Working knowledge of Domestic Abuse Housing Alliance (DAHA) guidance
• Experience presenting at MARACs or coordinating complex support plans
• CIH professional development and training