You'll be responsible for the management and development of a protection sales team, driving performance and helping advisers reach their full potential - all while upholding the highest compliance and customer service standards. What You'll Be Doing

Running daily team catch-ups to plan the day, review sales performance, and work through lead numbers, FF numbers, and problem-pot cases.
Weekly check-ins with the Protection Sales Director to review team performance and escalate adviser concerns.
Setting team sales targets and actively driving revenue growth across Protection, Wills, Wealth Referrals, and PMI.
Conducting monthly 1-2-1s, performance improvement plans, and regular call listening with feedback.
Managing interviews and onboarding for new team members.
Monitoring NTU data to identify reinstatement opportunities and prevent recurrence.
Managing 4-year renewal campaign data to ensure clients are contacted within the renewal window.
Handling complaints from referring advisors, admin, or clients.
Building strong relationships with Operations, EST, Marketing, Compliance, and HR to improve business efficiency.
Managing HR matters including probation, absence, disciplinary, and performance improvement policies.
Producing regular management information and reports.
Championing John Charcol values and embedding a strong, supportive team culture.
Upholding FCA Consumer Duty by placing customer best interests at the heart of every decision.

Minimum two years of proven advised protection sales experience in a regulated financial services environment
Attained Competent Adviser Status in a current or previous role
Demonstrable experience managing and coaching a sales team in a regulated environment
Strong understanding of the FCA regulatory framework, Consumer Duty, and T&C requirements
Excellent communication and presentation skills - both written and verbal
Ability to interpret MI and translate insights into actionable team development priorities
Strong time management and accuracy under competing demands
Proven relationship-building skills with internal introducers, lenders, and providers
An enthusiastic coach and motivator with a genuine desire to develop others

Competitive salary with OTE potential £65,000-£69,000 including a base salary of £45,000
Critical illness cover
Private medical insurance (upon successful completion of probation)
Discounts on fees for mortgages.

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