We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service.,

User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows and Mac systems.

IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided.

Onboarding Management: Prepare new computer setups and create accounts for incoming staff members.

Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams.

IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software.

Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase., As part of the application process, you will be asked to complete a diversity monitoring form. We are committed to recruiting, retaining and developing a workforce that reflects at all grades the diverse communities that we serve. By completing this form, you will help us to monitor and analyse diversity information so that we can ensure that our recruitment processes are fair and identify opportunities to improve them. Any information provided on this form will be treated as strictly confidential and will not be seen by those involved in the selection process.

Relevant degree relating to IT support or time served equivalent.

Any IT certifications

Min 3 years, Windows 10 and 11

Office 365

Mac OS

Excellent interpersonal and communication skills.

Active Directory (AD)

365 Administration and Exchange Administration

Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP

Excellent Troubleshooting skills in both Hardware and Software issues

Troubleshooting VPN issues

HP Laptop Troubleshooting

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.