Introduction

To assist with the smooth and efficient day to day business activities at the academy and clubhouse. To give a polite and efficient service and support to members and customers.

About the Employer

Mattishall Golf club is located between Dereham and Norwich and is a club which provides lots of golfing options for players of all abilities and ages. Mattishall Golf Club provides a modern clubhouse which overlooks a 9-hole course that challenges experienced players, but is also a great course for those new to the game. Our driving range has six covered bays for you to learn, practice and play on.

What You'll Do

To support the general manager in the day to day running of the club
Be responsible for own training and development ie first aid
To assist with marketing ideas and initiatives
Support and work alongside the club professionals
Assist with maintaining stock levels within the pro shop and catering facilities and ensure stock is maintained. Assist with stock-take quarterly on shop sales stock. Annual stock-take required (31st October) for accounting of all stock
Liaise with suppliers
Work to encourage new members both to the Golf Club and Academy
Update manager with changes required with EPOS Now and liaise with EPOS Now with any issues
Ensure Trackman updates are on the system and liaise with Trackman with any issues, marketing new courses
Input into communications with members through personal contact, weekly members club systems emails and quarterly newsletters to all club users
Maintain course etiquette and rules.
To be aware of fire drills and health and safety

Training Outcome

Potential full-time employment.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Patience

Qualifications

Desired - GCSE - English - 4
Desired - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Sunday, shift rota to be confirmed.

Expected Duration: 1 Year

Training Provider: POULTEC TRAINING LIMITED

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