This apprenticeship offers hands-on experience in customer service within a housing organisation, alongside structured learning and mentoring. You’ll build communication, problem-solving and digital skills, with opportunities to grow your career and make a real difference to customers’ lives.

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: You'll begin with 4 weeks of training (09:00-16:30), then move to regular hours (08:30-17:00), before transitioning to our shift pattern. This includes rotations between 08:00 - 16:30, 08:30 - 17:00, 09:30 - 18:00, and one day per week 11:30 - 20:00.

Expected Duration: 1 Year

Number of Positions Available: 2

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