Introduction

Do you have a passion for computing, helping people and want to take that next step in your career? If so then we have a fantastic opportunity! Apply now!

About the Employer

With 33 years’ development expertise and a 19 million worldwide install base, NetSupport is a leading producer of educational and corporate software solutions. Both industry experts and our customers worldwide consistently say that NetSupport products are the best in their class, so it’s no wonder they have won over 300 awards – and counting! NetSupport’s global headquarters are in Peterborough in the UK. It is here that we focus on developing new and existing software products and supporting our customers. We supply our software through an international network of distributors, together with NetSupport Group companies in the UK, USA, Canada, Germany and Japan. We also operate international sales and support centres in the USA, Canada, Germany and Japan.

What You'll Do

The apprentice technical support role will be based in the technical support team at NetSupport.

NetSupport develops software solutions to lots of different types of customers from large car manufacturers and supermarkets to Schools and even home users.

As part of this service, we need to provide support to our customers that have purchased our solutions.

The technical support team provides this service to new, evaluating, and existing customers.

This is a busy team that provides a support service to our customers via Phone, email and a live chat system.

The Technical Support team consists of around 10 staff based in the UK office and 3 in the US.

The apprentice role includes the below responsibilities :

Ensuring all communications with customers are logged on our support helpdesk system
Responding to customers' questions
Setting up different environments to test customers' issues across multiple platforms Windows, ChromeOS, macOS, iOS and Android (training on each platform will be provided)
Managing and prioritising their own case load
Working with other departments within the company on support items

Optional areas:

Attend trade shows with the sales team to provide support
Perform online product demos and training to new and existing customers

Training Outcome

A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentices performance throughout the 16-months.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Genuine passion for IT
Customer Service experience

Qualifications

Essential - GCSE - English - Grade A - C (4 or above)
Essential - GCSE - Maths - Grade A - C (4 or above)
Desired - GCSE - IT - Grade A - C (4 or above)

Course Information

Course: Digital support technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday 09:00 - 17:30, Friday - 09:00 - 17:00.

Expected Duration: 1 Year 4 Months

Number of Positions Available: 2

Training Provider: JBC SKILLS TRAINING LIMITED

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