Responding to customer queries including billing inquiries, delivery issues, SIM swaps and handset troubleshooting on desk phones and mobile handsets
Diagnosing and reporting network issues such as FTTC, Ethernet, and VOIP
Configuring customer equipment including wireless networks, hosted systems, routers, and switches
Supporting customers with mobile related issues including connectivity, device setup, and account queries
Managing and maintaining cloud-hosted infrastructure
Coordinating with internal teams and external partners to ensure timely resolutions
Recording all customer interactions in our CRM system
Occasional site visits as required
Identifying recurring issues and contributing ideas to improve our processes
Cloud
CRM
Excel
Ethernet
Support
Mobile
Network

Strong communication and listening skills
A customer-first mindset with great problem-solving abilities
Understanding of broadband, Ethernet connectivity, and hosted systems
Confident using Outlook, Excel, and CRM systems
Previous experience in telecoms, IT, or technical support is an advantage
A team player who enjoys working collaboratively

Were a family-owned and operated business located on Stokesley Business Park, proud to be a direct network partner serving local, regional, and national clients. We offer initial and ongoing training and support, a competitive salary starting from £30,000 depending on experience, and benefits including 28 days holiday, a loyalty-based holiday increase, a day off on your birthday, employer-contributed pension scheme, and access to a modern office with a breakfast bar and dedicated staff parking. Join us and be part of one of the fastest-growing companies in our sector-where your contribution truly matters.

1 Signal jobs in England & Wales