We are looking for a proactive and people-focused professional to join our team as a Customer Excellence Supervisor, supporting our Professional & Retail business. This role is key to ensuring outstanding customer satisfaction, strong operational performance and seamless collaboration across multiple business functions. It is a fantastic opportunity for someone who enjoys leading teams, improving processes and making a visible impact in a fast-paced environment. What you´ll do

Supervise customer service activities including order management, delivery monitoring, invoicing, claims handling, credit management and master data processes
Lead and coordinate daily team operations to ensure deadlines, service levels and quality standards are consistently achieved
Support, coach and develop team members through regular communication and training
Monitor KPIs and produce reports to support performance tracking
Drive process improvements, automation and digitalisation initiatives to increase efficiency
Work closely with Sales, Marketing, Supply Chain, GBS+ and wider support teams
Manage escalations professionally and ensure timely resolution for customers and stakeholders
Ensure compliance with company standards, sustainability requirements and health and safety guidelines

Previous experience in Customer Service, Supply Chain or a related operational environment
SAP or other ERP system experience, with understanding of order-to-cash processes
Previous supervisory, team leader or people management experience
Prepare and deliver clear, engaging presentations for customers and internal stakeholders, including reviews and updates.
Strong organisational skills with the ability to manage multiple priorities
Analytical mindset with confidence using data and reports to support decisions
Excellent communication skills and ability to build relationships across teams
Customer-focused, proactive and solution-oriented approach
Build trusted relationships through regular, structured customer interactions.
Confident leading others and comfortable making decisions in a fast-paced environment
Adaptable, resilient and motivated to improve ways of working
Takes ownership, shows accountability and delivers results

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Performance bonus / incentives
Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
Annual Leave: 27 days plus 8 Bank Holidays
Celebration vouchers

2 Henkel jobs in England & Wales