Proactive work with vendors, enabling them to increase their income through sales. This will include selling magazines to vendors, supporting them to become cashless and building wider skills and community resources.
Undertake outreach, ensuring regular and appropriate contact with vendors is built and sustained.
Actively recruit vendors by promoting Big Issue to individuals and building partnerships with third-party Organisations.
Be responsible for the induction of new vendors, following the induction process to understand the needs and goals of each vendor, identifying a suitable pitch and creating plans to help achieve their aspirations and potential.
Casework support, working with people to remove the barriers they face to move out of poverty through our Hand Up service. Working across key areas including housing, citizenship, financial and digital inclusion, wellbeing and education, training and employment.
Identifying and promoting opportunities for people to move out of poverty through employment pathways including peer mentoring and Big Issue Recruit., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

To be successful as a Support and Outreach Worker, you'll:
Have experience of carrying outreach work within community settings and be confident in lone working
Understand homelessness, poverty and the issues involved in casework with vulnerable adults, including safeguarding
Excel in communicating verbally and in writing, with the ability to build trust, explain sales techniques clearly and adapt your approach to the individual
Be confident in dealing with difficult situations or conversations and escalate where necessary
Understand the importance of confidentiality, data protection and GDPR
Be computer-literate with a good level of skill in Office 365, and ideally some experience of using Salesforce
Be organised and efficient, meeting deadlines and maintaining accurate records, including financial records
Ideally have a clean driving licence and be willing to drive company vehicles

Based from our London office, supporting vendors across Croydon, Brighton and the surrounding areas

£33,215 per annum
28 days annual leave plus bank holidays
Enhanced pension contributions
Enhanced maternity pay
Company sick pay
Health cash plan and wellbeing support
Training and development opportunities
Life cover and access to counselling services

1 The Big Issue jobs in England & Wales