As General Manager, you will lead our Southwark café and help define what Origin retail looks and feels like in London. You will lead a high-performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands-on leadership role with real on-the-floor presence and clear ownership of performance, people, and standards. What You'll Do

Lead day-to-day operations, service quality, and front-of-house standards
Champion Origin's customer journey, coffee knowledge, and community presence
Maintain strong health, safety, and food compliance standards
Actively identify opportunities to grow sales and community engagement
Deliver agreed revenue and EBITDA targets

An experienced hospitality leader with a background in speciality coffee or premium hospitality
Commercially confident, operationally strong, and calm under pressure
Passionate about people development, excellent service, and quality coffee
Energised by leading a high-profile, design-led cafe
Values-led, inclusive, and consistent in your leadership approach
Experience managing a hospitality or speciality coffee site
Strong financial capability across P&L, labour, and forecasting
Proven people leadership and coaching experience
Confident communicator with strong organisational skills
Comfortable using Microsoft 365 and digital systems

Founded in 2004, Origin Coffee is one of Europe's leading speciality coffee roasters. For nearly two decades, we've been shaping positive change in the industry, recently recognised as Most Sustainable Brand at the European Coffee and Hospitality Awards, and Overall Winner at the Global Coffee Awards. We're based in Cornwall, with coffee shops across London, Cornwall, Bristol, and Edinburgh.

Full Time
Southwark
Posted 2 days ago

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