Provide on-site technical support for Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems
Carry out installation, troubleshooting, maintenance, and overhaul of hardware and software components
Diagnose and resolve technical issues across various subsystems
Act as the primary technical liaison between our company and customers
Respond to third-line technical support requests from field engineers, distributors, and customer representatives
Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems
Participate in the installation of static, gantry, and portal CVI/RTT systems
Maintain accurate technical documentation, including service reports and database entries
Hardware
Support
Mobile
Security, We are Rapiscan Systems, an industry leader in detection technology, providing cargo and vehicle inspection systems and services essential for security at ports, borders, and high-threat facilities. We are currently seeking a skilled Field Service/Support Engineer to join our dedicated team focused on ensuring optimal operational quality and customer satisfaction in the Wales & Bristol regions. This role offers opportunities for international travel and is vital in helping us combat challenges like terrorism and drug smuggling. Join us to make a difference in security technology.

Strong technical expertise in installation, diagnostics, maintenance, and repair of complex systems
Experience with hydraulic, electrical, electro-mechanical, and IT subsystems
Excellent problem-solving skills and ability to troubleshoot technical issues
Strong communication skills for effective liaison with customers and teams
Ability to work independently and as part of a team
Willingness to travel internationally and within the UK, particularly to Bristol and Wales
Relevant degree or technical certification in engineering or a related field

1 Rapiscan Systems jobs in England & Wales