Manage the lifecycle of laptops, desktops, mobile phones and peripherals
Prepare, pre-provision, deploy, refresh, redeploy and decommission end-user devices
Support device deployment using Microsoft Intune and Windows Autopilot
Troubleshoot routine hardware, deployment and device enrolment issues
Use Microsoft Entra ID and Microsoft Defender for Endpoint for relevant device and compliance checks
Maintain accurate hardware asset, stock and inventory records
Coordinate purchasing, deliveries, returns, repairs, reuse and disposal of equipment
Carry out hands-on device preparation, checks, wiping and stock management from our Leeds office
Manage hardware incidents and service requests through our ITSM system
Provide occasional onsite support for meeting-room AV equipment and other end-user technology
Work with suppliers, couriers and internal teams to ensure equipment reaches colleagues when they need it
Keep users informed and provide a friendly, professional and responsive service
Share knowledge with colleagues and contribute to improvements in processes, documentation and knowledge articles, This is an operational hardware and device-delivery position rather than an endpoint engineering role. You'll use tools including Intune, Autopilot and Entra ID to prepare devices and resolve routine deployment and enrolment issues, working alongside our specialist Modern Workplace and Security teams where deeper platform, policy or security expertise is required.

Previous experience in an IT hardware, IT support, desktop support, End User Computing or similar hands-on technology role
Good working knowledge of Windows, with practical familiarity with macOS advantageous
Experience troubleshooting laptops, desktops, peripherals and other end-user hardware
Practical experience with Microsoft Intune and Windows Autopilot for device preparation, enrolment and deployment
Familiarity with Microsoft Entra ID and Microsoft Defender for Endpoint
Experience using an ITSM system to manage incidents and service requests
Experience maintaining hardware asset and stock information
Strong customer service and communication skills, both face-to-face and remotely
A proactive approach, with the confidence to take ownership and get things moving
Organised, reliable and comfortable managing competing priorities
A collaborative mindset and willingness to share knowledge and learn from others
Experience with IT asset management tools such as Lansweeper or Snow
Experience supporting Apple Mac devices
Azure Fundamentals (AZ-900)
Microsoft 365 Certified: Endpoint Administrator Associate / MD-102, or working towards this qualification

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

1 Civica jobs in England & Wales