We re looking for a Volunteer Experience Manager to support our incredible volunteers and their pets, who bring joy and comfort to people across hospitals, care homes, schools and communities nationwide., Reporting to the Chief Executive, you ll:

Lead and develop our Volunteer Experience Team, who provide day-to-day phone and email support to our 6,000 volunteers, ensuring volunteers receive outstanding support from first enquiry to retirement
Support our network of around 80 Volunteer Area Coordinators, helping them support local PAT volunteers
Deliver our Volunteer Engagement Strategy, making volunteering with PAT easy, rewarding and well supported

You ll bring:
Proven experience in volunteer management
Great people management
Excellent communication and relationship building skills.
Experience in managing busy, volunteer facing services
Experience using CRM systems and working with data and KPIs.
A hands on, friendly leadership style and a genuine commitment to PAT s mission.

Alongside working with inspiring volunteers and their amazing pets, you ll enjoy:
28 days annual leave
Hybrid working
Health cash back plan and Employee Assistance Programme
Employee discounts and flu vaccination
Dog friendly office
Opportunities to attend events such as Crufts

1 Pets As Therapy jobs in England & Wales