Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check ins).
Providing a warm welcome to guests, answering questions about products & services where necessary in person and via telephone.
Pre arrival planning and check in / check out using Front Office systems.
Ability to communicate across all departments confidently and in an efficient manner.
Report any maintenance and security issues as appropriate.
To assist guests with all their requests, queries and challenges in a proactive and responsible manner.
Carry out guest call backs to ensure everyone is happy.
Recommend places to visit and make bookings on behalf of our guests.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner

Willing to provide exceptional customer service.
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
Confident using computer software.
Willing to work a flexible schedule including evenings, weekends and bank holidays

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CitiHotel, located across the UK, Europe and the Caribbean.
Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
Employee Assistance and Welfare Program.
Health Plan.
Life Insurance.
Cashback and discounts on the leading high street retailers.
Complimentary Meals on duty.
Potential Share of Service Charge.
Excellent Training & Development.
Create a warm welcome to everyone and set the tone for each of our guests' experience.

1 Holiday Inn Bristol Airport jobs in England & Wales