Introduction

The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.

About the Employer

Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances

What You'll Do

The role of a Customer Service advisor is vital to the smooth running of the aftersales department.

Duties will include:

Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against

Training Outcome

Once qualified, the right candidate can progress within the company

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Qualifications

Essential - GCSE - English & Maths - C/4 or above

Course Information

Course: Retailer (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday- Friday, between the hours of 8am- 6pm, Saturday's may be required on a rota basis.

Expected Duration: 1 Year 3 Months

Training Provider: PROVQ LIMITED

3 Rrg Group Limited jobs in England & Wales