WorkWell Operational Lead

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

This is a unique opportunity to help shape and lead an exciting new service that is transforming the way health and employment support are delivered across Kent and Medway. WorkWell brings together health, wellbeing, employment and community services to help people with physical and mental health conditions move towards, remain in, or return to work.

As the WorkWell Operational Lead, you will play a pivotal role in turning this vision into reality. You will lead a passionate team of WorkWell Coaches, ensuring participants receive high-quality, person-centred support that delivers meaningful and lasting outcomes. This is an opportunity to influence service development from the outset, build strong partnerships across the health and employment system and create a culture of excellence, innovation and continuous improvement.

If you are an experienced leader who is passionate about improving lives, developing people and delivering impactful services, this role offers the chance to make a real difference while helping establish a flagship programme with significant potential for growth and innovation.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

You will be responsible for the day-to-day leadership, performance and quality oversight of the the service. Working closely with key stakeholders, you will ensure the service person-centred support that helps people overcome barriers to employment and improve their wellbeing.

You will lead, supervise and support a team of Coaches, overseeing caseloads, service performance, safeguarding, quality assurance and continuous improvement. As the first point of escalation for complex cases, risks and operational issues, you will help ensure participants receive timely, appropriate support while maintaining high standards of practice and governance.

The role requires strong partnership working across healthcare providers, employers, local authorities, Jobcentre Plus, voluntary and community sector organisations. Using data, performance insights and participant feedback, you will drive service improvement, support workforce development through coaching and reflective practice, and contribute to reporting, evaluation and mobilisation activities. You may also hold a small caseload to support service resilience, quality assurance and continuity.

Additional Working Pattern: Evening and weekend work may be required

Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.

Rated 'Outstanding' by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values: Compassionate, Aspirational, Responsive and Excellent.

We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.

We know life outside work matters.As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.